Refund policy

Thank you for shopping at herbacure.pk.

Because our products fall under the category of personal care and hygiene, we maintain strict health and safety standards. Therefore, we do not accept returns or offer cash refunds once a product has been successfully delivered. All sales are final.

However, your satisfaction and trust are our top priorities. We offer a 3-Day Hassle-Free Replacement Guarantee under the specific conditions outlined below.

1. Free Replacements (Exchange Only)

We will gladly dispatch a brand-new replacement bottle to you completely free of charge if you experience either of the following issues:

  • Damaged on Arrival: If the product bottle is broken, leaked, or the safety seal is compromised during transit by the courier service.

  • Wrong Item Delivered: If you receive a product different from the one you officially ordered on our website.

2. How to Claim Your Free Replacement

If your package arrives damaged or incorrect, you must lodge a replacement request within 3 days of delivery. The process is simple:

  1. Take a clear photograph or a short video of the damaged bottle/package showing the leakage or breakage.

  2. Send the media along with your Order Number (e.g., #1001) directly to our official WhatsApp support at 0336-5596213 or email us at herbacure786@gmail.com.

  3. Our quality assurance team will verify your claim within 24 hours.

  4. Once approved, a fresh replacement parcel will be dispatched to your address with zero extra delivery charges.

3. Exceptions / Non-Replaceable Situations

Please note that we cannot process a replacement under the following circumstances:

  • Claims made after more than 7 days have passed since the delivery date.

  • Products damaged due to improper handling, accidental dropping, or misuse by the customer after receipt.

  • Cases of "Change of Mind" (e.g., deciding you no longer want the product after it has been safely delivered).

Contact Our Support Team

We are committed to providing you with a premium shopping experience. If you have any questions or require assistance with your order delivery, please feel free to contact us:

  • WhatsApp Support: 0336-5596213 (For Immediate Assistance)

  • Email Support: herbacure786@gmail.com